Last Updated: December 6, 2024

SOFiT Hub ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and products.

1. Information We Collect

We may collect the following types of information when you interact with SOFiT Hub:

a) Personal Information:

Name

Email address

Phone number

Billing/shipping address

Payment details (processed securely via third-party payment providers)

Business information (company name, industry, CRM data)

b) Non-Personal Information:

Browser type and version

Device information

IP address

Pages visited and time spent on the site

Cookies and similar technologies

c) User-Generated Content:

Comments, messages, or reviews you submit

Uploaded files or media

Lead data and customer information you provide for our services

2. How We Use Your Information

We may use your information to:

Provide and deliver our products and services

Process payments and send order confirmations

Respond to your inquiries and customer service requests

Send promotional emails and marketing communications (with your consent)

Improve our website, services, and user experience

Analyze usage patterns and optimize our AI systems

Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers (e.g., payment processors, email platforms, analytics tools, AI/SMS service providers)

Legal authorities when required by law or to protect our rights

Business partners for joint promotions (with your consent)

We ensure all third-party providers are bound by confidentiality agreements and comply with applicable data protection laws.

4. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you

Comply with legal, accounting, or reporting requirements

Resolve disputes and enforce our agreements

Once no longer needed, we will securely delete or anonymize your data.

5. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences

Analyze site traffic and performance

Improve marketing and advertising

Enable essential website functionality

You can control or disable cookies in your browser settings, but some features may not work properly.

6. Data Security

We use appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest

Secure access controls

Regular security audits

Employee training on data protection

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location (including under Australian Privacy Principles), you may have rights to:

Access, update, or delete your personal data

Opt out of marketing emails at any time

Request a copy of the data we hold about you

Withdraw consent where processing is based on consent

Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at: [email protected]

8. International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia. We ensure appropriate safeguards are in place when transferring data internationally.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

SOFiT Hub
Email: [email protected]
Website: sofithub.com